About Roads Driver Training

Pricing

Our driving lessons are delivered in structured 90-minute sessions to give you the time needed to make real progress each week. Longer sessions allow for focused practice, reduced repetition, and better skill development compared to shorter hourly lessons, helping you build confidence and competence efficiently on the road.

Automatic

Per 90 Minute Lesson

Manual

£60

£65

Introduction

The terms & conditions of business under which driving instruction is provided are outlined below.

These terms & conditions of business are a contract between the client and the Driving Instructor & The Driving School.

These terms and conditions shall be construed under the laws and subject to the sole jurisdiction of the courts of England & Wales.

These terms and conditions of business do not affect your statutory rights.

Code of conduct

The driving instructor and the driving school abide by a Professional Code of Conduct, copies are available on request.

Entitlement to Drive

ln order to have driving lessons you must:

• Be aged 17 or older {16 or over if disabled)

• Hold a driving licence that is valid for the UK (provisional, full or an appropriate foreign licence)

• It is your responsibility to provide your instructor with proof that you have a valid licence to drive before the commencement of your first driving lesson

• If you fail to provide this proof, your instructor is entitled to refuse to conduct the driving lesson but may still charge you for such driving lesson.

• It's your responsibility to ensure you are fit to drive.

• You must inform the instructor of any medical condition, disability or injury that may affect your ability to drive.

Behaviour

The driving instructor will not tolerate any form of verbal or physical abuse, whether directed at themselves, a driving examiner or any other road user.

The driving instructor reserves the right to terminate any lesson at any stage should in their sole opinion they feel that it is inappropriate to continue because of the client's behaviour, sobriety or state of mind. The lesson fee will be forfeit.

Lesson Fees and Payments

Lessons are for a minimum period of 90 minutes

Before or on the first driving lesson, the client will be supplied with details of tuition fees. Any alteration of tuition fees will always be notified in advance.

• All lessons must be paid for either in advance, or at the start of the lesson, credit is not offered.

• Payments may be made by cash or bank transfer. There is no facility to accept payment by creditor debit card.

Where a client falls into arrears with payments, the driving school reserves the right to discontinue tuition until such time as the client's account is brought up to date, this may include withholding the use of the driving school car for a driving test.

ln the event of further action being needed to recover any monies owed, further charges may be made to cover costs and administration. The client will be given written notice of other charges added.

Cancellations

You must give at least 24 hours' notice to the Driving School if you wish to cancel or re-arrange a booked driving lesson.

Failure to do so may result in the Driving School charging you the full amount for that driving lesson.

Lessons might sometimes need to be postponed at short notice due to illness, mechanical breakdown or some other emergency or unforeseen occurrence, a mutually agreeable alternative appointment will be made.

Refunds

When a client pays in advance for lessons, they shall be entitled to a refund at any time of any monies for unused lessons, for accounting purposes this refund will normally be made by the method paid.

Change of vehicle/Instructor

Tuition vehicles are periodically changed, either sold, or unavailable due to mechanical or other problems.

• If a replacement vehicle for a driving test, the client will be given as much notice as possible, to familiarise with the new vehicle, however, in the case of replacement due to mechanical problems this may not always be possible.

• The driving school will not be responsible for any losses {e.g. test fees) if the client chooses to decline these lessons.

• It is the aim of the driving school to have one driving instructor conduct all of your tuition, however it might sometimes be necessary that a change of driving instructor occurs.

The driving school will not be responsible for any losses (e.g. test fees) if the client chooses to decline these lessons.

Driving tests

Driving Tests should not be booked without first ascertaining the availability of your driving instructor and car and agreement being reached with your driving instructor as to your readiness for the driving test.

• Clients should notify their driving instructor of the time, date and location of their driving test as soon as practicable, and the email must be shown to your driving instructor for verification on the next driving lesson.

• No responsibility will be taken by the driving school for incorrect bookings unless the driving test email is produced.

• No responsibility will be taken by the driving school for driving tests booked when the driving instructor is unavailable.

• ln the interests of road safety, the driving school reserves the right to withdraw the use of car for the driving test, when in the driving instructor's opinion, the client is not at test standard.

Where the use of the driving school car is withheld for a driving test, the driving instructor will where possible give the client sufficient notice to enable them to cancel the test without loss of the test fee, this may not always be possible when the course of tuition is of an intensive nature.

No responsibility will be taken by the driving school for withdrawing the use of car for the driving test when, in their sole discretion the driving instructor assesses the client as no being ready for for test.

When a driving test is cancelled due to mechanical failure of the driving school car, illness of the driving instructor or any other reason that is the responsibility of the driving school then the client will be entitled to the cost of their next driving test fee to be paid for by the driving school.

The driving school will not be responsible for any additional tuition fees incurred whilst waiting for the next driving test appointment.

The Driving School has no control over driving tests cancelled by DVSA.

When a driving test is cancelled by DVSA the full fees due to the driving school for driving lessons and the use of the car for the driving test are still payable in full, unless cancelled in accordance with the normal period of notice.

When DVSA cancel a driving test because there is not an examiner available it can be possible to claim back any losses incurred by the client, including a proportion of lesson fees, this is the responsibility of the client, not the driving school.

When a driving test is cancelled because the client's documents are not in order the full fees due to the driving school for driving lessons and the use of the car for the driving test are still payable in full, unless cancelled in accordance with the normal period of notice.

Engage Road Safety Programme

You agree to participate in the Engage Road Safety Programme, details of which will be provided by your driving instructor

Data Protection

Under the Data Protection Act 2018, the driving school will only:

• Collect information that they need for a specific purpose

• Keep it secure

• Ensure it is relevant and up to date

• Only keep as much as they need, and only for as long as needed

• Allow the client to see information they have

All personal information and details given to the driving school is used to deliver the service intended and records are kept strictly confidential. Occasionally your information may need to be shared with third parties, in order for us to provide you with the requested service. For further information or to opt out please ask your instructor for details.

Legal Liability and complaints

The client, in accordance with road traffic law, is legally responsible for any traffic offences that occur whilst they are in charge of the vehicle. The driving instructor will endeavour to train the client to the highest possible standard, however they cannot be held responsible for the standard of driving or any errors that are committed whilst they are not giving tuition, either before or after the client passes a driving test.

If the client is not happy with any aspect of tuition, or of the standard of service offered, they should either raise the matter with their driving instructor, or the driving school, with the minimum delay, and not later than seven days from the date of the cause of the complaint.

Every effort will be made by the driving instructor / driving school to resolve any complaint or issue.

If the client and The Driving School cannot reach a satisfactory agreement then the client can approach 'The Approved Driving Instructors National Joint Council (ADINJC)' for non-binding arbitration.

Driving School Details

Driving lnstructor: John Howie

Drivlng School: Roads Driver Training, Macclesfield,

Terms & Conditions

Personal conduct

Driver trainers will be professional, comply with the law, keep clients safe and treat them with respect.

The instructor agrees to:

• at all times behave in a professional manner towards clients in line with the standards in the national standard for driver and rider training

• at all times comply with legislative requirements including:

  • the protection of personal freedoms, the prevention of discrimination based on age, disability, gender, race, religion or sexual orientation

  • not using mobile devices like phones when driving or supervising client’s driving and only when parked in a safe and legal place

  • demonstrating a high standard of driving and instructional ability upholding safety standards including showing consideration for all other road users particularly pedestrians, cyclists, motorcyclists and horse riders

  • consumer, workplace and data protection regulations, the handling, storing, use and dissemination of video or audio recordings made in or around their tuition vehicle

• avoid inappropriate physical contact with clients

• avoid the use of inappropriate language to clients

• not initiate inappropriate discussions about their own personal relationships and take care to avoid becoming involved in a client’s personal affairs or discussions about a client’s personal relationships

• avoid circumstances and situations which are or could be perceived to be of an inappropriate nature

• respect client confidentiality whilst understanding the actions to take if a client reveals concerns about their private lives

• treat clients with respect and consideration and support them to achieve the learning outcomes in the national standard for driving cars and light vans (category B) as efficiently and effectively as possible

• ensure that their knowledge and skills on all matters relating to the provision of driver training comply with current practice and legislative requirements

• use social network sites responsibly and professionally:

  • ensuring that clients personal information is not compromised

  • ensuring when using social media for marketing purposes that what is written is compliant with privacy and data protection legislation pertaining to digital communications, the laws regarding spam, copyright and other online issues

  • treating other users of social media including clients, colleagues and their views with respect

  • be careful not to defame the reputation of colleagues, DVSA, driving examiners or the ADI register

  • not distribute, circulate or publish footage taken of driving tests from in-car cameras, without permission from DVSA and the client

Business dealings

Driver trainers will account for monies paid to them, record client’s progress, advise clients when to apply for their driving tests and guide them fairly through the learning process.

The instructor agrees to:

• safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and make the details available to the client on request

• on or before the first lesson make clients aware of both this code of practice and their terms of business which should include:

  • legal identity of the school/instructor with full postal address and telephone number at which the instructor or their representative can be contacted

  • the current price and duration of lessons

  • the current price and conditions for use of a driving school car for the practical driving test

  • the terms which apply to cancellation of lessons by either party

  • the terms under which a refund of lesson fees may be made

  • the procedure for making a complaint

• check a client’s entitlement to drive the vehicle and their ability to read a number plate at the statutory distance on the first lesson and regularly during their training

• make a record of a client’s progress, which will include the number of lessons provided, and ensure that the client is aware of their progress and future training requirement to achieve their driving goals

• discuss with and advise a client when to apply for their driving tests, taking account of DVSA’s cancellation rules, local waiting times and the instructor’s forecast of a client’s potential for achieving the driving test pass standard

• not cancel or rearrange a driving test without the client’s knowledge and agreement, in the event of the instructor deciding to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid loss of the DVSA test fee

• ensure that when presenting a client for the practical driving test:

  • the client has all the necessary documentation to enable the client to take the test

  • the vehicle complies with all aspects of motoring law, displays the instructor’s certificate or licence correctly and is fitted with an extra interior rear-view mirror and correctly positioned L or optionally D plates in Wales

  • accompany the client on their practical driving test and listen to the debrief, when requested to do so by the client

Advertising

Driver trainers will take care to advertise and promote their businesses in a clear and fair manner.

The instructor agrees that:

• the advertising of driving tuition shall be clear, fair and not misleading

• any claims made in advertising shall be capable of verification and comply with current CAP Advertising Codes

• advertising that refers to pass rates should not be open to misinterpretation and the basis on which the calculation is prepared should be made clear

Conciliation

Driver trainers will deal promptly with any complaints received and aim for speedy resolution of any grievances.

The instructor agrees that:

• complaints by clients should be made in the first instance to the driving instructor, driving school or contractor following the training provider’s complaints procedure

• if, having completed the procedure, the client has been unable to reach an agreement or settle a dispute further guidance may be sought:

  • if a client believes that their instructor is not providing a satisfactory business service they can contact their local Citizens Advice Bureau for guidance

  • if clients are unhappy with their instructor’s professional service, the client can contact the ADI Registrar by emailing instructorconduct@dvsa.gov.uk

Approved driving instructor (ADI) code of practice